Lisa Higgins

American Productivity & Quality Center, Inc. specializes in benchmarking, knowledge management, measurement, and process improvement, they've spent the last 34 years working with leading organizations to assess and improve their performance. They follow their mission to help organizations around the world improve productivity and quality by discovering effective methods of improvement, broadly disseminating findings and connecting individuals with one another and with the knowledge they need to improve. The company was founded in 1977 and is headquartered in Houston, TX.