Michael John Sayer

SupportSoft, Inc. provides solutions that ensure business processes and related technology critical to real-time enterprises — as well as the digital services consumers have come to rely upon — work as planned.

CA Clarity develops software services. Its products and services include collaboration, cost & time Management, reporting, configuration, workflow, and training. The company operates in North America, Europe, Latin America and Asia. It was founded in 1998 and is headquartered in Redwood City, CA.

Hipbone, Inc. provides customer service solutions for live help via the web. The company was headquartered in San Carlos, CA.

Remedy Corp. provides information technology service management solutions. Its Action Request System is a comprehensive service management platform and flexible development environment used to rapidly design, develop, and deploy applications that automate and extend business processes. The company was founded by Larry Garlick and Doug Mueller in 1990 and is headquartered in Mountain View, CA.

Pie Digital, Inc. provides a cloud-based software services management platform for broadband and premium service providers. Its distributed service platform consists of three key components: Pie Home, Pie Tech and Pie Base. Pie Home is a consumer facing desktop and mobile device application. It eliminates support calls and improves customer satisfaction by simplifying and automating network and device management and problem resolution. Pie Home allows consumers to manage their networks and devices both inside the home and from their mobile devices. Pie Tech is a customer service representative (CSR) application. Customer service representatives use Pie Tech to view, diagnose and control the consumer environment beyond the gateway, inside the home LAN. Pie Tech eliminates time-consuming discovery helping the CSR to quickly identify and resolve support issues. Pie Tech reduces call duration, increases ticket closure rates and reduces truck rolls. Pie Base is a secure, cloud-based knowledge management system for service providers to aggregate and mine subscriber data, indentify product and service up-sell opportunities, and improve customer support. The firm's platform is the only solution that works securely and efficiently inside the home gateway to tackle the support challenges created by the explosion of home networks and network connected devices. The company's Telco-grade architecture combines a secure cloud knowledge base with consumer and call center applications. Pie Digital was founded in 2003 by Jeffrey Hansen, Drew Banks and John A. Barnhill and is headquartered in Palo Alto, CA.

Agiliance, Inc. engages in the provision of security and operational risk management solutions for governance, risk, and compliance programs. It provides cloud managed, compliance and consulting services. The company was founded in 2005 and is headquartered in Sunnyvale, CA.