Ronald W. Wegmann

Vertical Solutions, Inc. develops service management and sale force automation software. It services include custom software, interface development, connectivity expertise and database conversion assistance. The company's customer includes ACCO Brands Document Finishing Group (GBC), Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. Vertical Solutions was founded in 1984 and is located in Cincinnati, OH

Association for Services Management International (AFSMI) is engaged in helping service professionals and service organizations to deliver more value for their customers. AFSMI delivers research, education, assessment and certification programs as well as conferences and events all focused on the services industry. Founded in 1975, it has thousands of members worldwide. From professional service to customer support to field service, AFSMI defines the standards, plots the trends and brings together the best and brightest individuals and companies in the technology-related services industry. 'S-business' (the services business) is the term coined by AFSMI to describe the technology services industry. S-business includes all of the activities, organizations and individuals involved in providing customer services and support for technology-based products and solutions. Operating as a neutral third party, AFSMI document best practices define standards and develop shared research that lowers operating costs for its members.