Glenn E. Tuckman

Prior to joining HEI, Mr. Tuckman was president of PHR/Gold Key Resorts where he helped strategically reposition and optimize a multi-branded hotel, resort, restaurant and timeshare management company, doubling revenues in two years.
Earlier in his career, as Senior Vice President, North American Hotel Operations for Starwood Hotels and Resorts, Tuckman, and his team, received recognition for it's innovative training, programs and product reengineering including The WestinWORKOUT, the Sheraton Sweet Sleeper Crib, the Westin Heavenly Bath, ABC's of Housekeeping, and the Westin Heavenly Bed.
During his tenure, he created an energy department which was responsible for a billion-dollar energy deal, largest of its kind, that protected the North American assets of Starwood against the volatility in the Energy Market.
In 2001 Starwood received the coveted Energy Star Partner or the Year award for the hospitality industry.
During Mr. Tuckman's tenure with Starwood several new Food and Beverage programs including Sheraton's Cuisine Essential, Westin Style and WineBuzz were rolled out to drive performance through server knowledge, quality ingredients, and recognized value.
In 1999, Mr. Tuckman created the spa division which included 31 locations.
These programs were directly responsible for an average brand increase of 12% in guest satisfaction from 1999 to 2002.
Mr. Tuckman holds a BS from Cornell University School of Hotel Administration.